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Feature Guide to IP Office 500
Avaya IP Office conferencing applications
provide a private audio-conference bridge for communicating with a large
number of people. The IP Office conferencing capability supports up to 2
conferences with as many as 64 participants on a single conference call (or
combinations thereof). Multiple conferences can take place simultaneously.
With the Meet-me Conferencing Bridge a PIN number can be added for more
secure conferences, requiring participants to input a code before entering
the call. The Conferencing Center application adds management through the
Scheduler component and audio control for the host through the Web Client
component. The Scheduler interface enables conferences to be established,
e-mail invitations to be sent, or set up ad hoc. The Web Client enables the
host to upload and publish documents and presentations for real-time
viewing. The Web Client interface allows the Host to manage the audio
portion by controlling who has Speak and Listen privileges or who has Listen
only capabilities. It is through the Client interface that the Host can
Whisper to a specific individual without disruption to the conference call.
Participants can also send messages using the web chat functionality
privately to the Host or to all participants.
IP Office offers several messaging
applications designed to meet the needs of the business. IP Office
VoiceMail Lite, Embedded Voicemail and VoiceMail Pro is available supporting
features such as automated attendant, voicemail, unified messaging, e-mail
reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS),
centralized voicemail, and networked messaging. Voicemail provides a
telephone answering machine with a personalized greeting on every employee's
desk and allows callers to leave spoken messages when the user cannot answer
a telephone call. Voicemail messages are retrieved either locally or
remotely via any telephone (users are prompted for a PIN if they are using
any telephone other than their allocated extension or a trusted location
e.g. mobile telephone). For users that prefer to have email as their main
message store, they can forward their voice messages to their email and
collect them via their email account.
Small Community Networking links multiple IP
Office systems via a standard data network, providing feature transparency
and advanced applications such as centralized voice messaging.
Phone Manager is a desktop communications
application that is available in three versions: Phone Manager Lite, Phone
Manager Pro, and Phone Manager Pro PC Softphone (VoIP mode). The Phone
Manager application offers control of the user's telephone from their PC.
Phone Manager Lite and Phone Manager Pro are for the user who prefers to
access telephony features (making/receiving call, setting up conference
calls, speed dials, etc.) through the PC. Phone Manager Pro PC Softphone
is for anyone who has a laptop and high-speed internet access while
traveling or working away from their desk or office. The Phone Manager Pro
PC Softphone adds PC-based telephony via a sound card or USB headset/handset
to the product.
SoftConsole is the PC based Windows Operator
Console for IP Office working with a desktop telephone. Commands and
actions are available through menus. Some features can only be used when the
right conditions; otherwise, the feature will be "grayed out" until
conditions change that allow the feature to be used. Call details include:
Calling Name & Number, Called Name & Number, Call Status, Call
Duration, and Notes. Areas within the application include: Directory
entries, configuration of Script based on Caller ID, Conference Room, Queue
and Busy Lamp Field Panel, Held and Parked Calls, Park Slots, and Call
Computer Telephony Integration (CTI)
CTI allows users to access information in
company databases during phone calls. A services representative can
automatically receive detailed customer information in a screen-pop on their
PC when a customer calls. Employees can also control their phone via a
familiar, easy to use GUI. CTI is based on the Telephone Applications
Programming Interface standard, which supports Microsoft Windows
applications such as Microsoft Outlook.
IP Office Manager System Administration Tool
IP Office Manager is the systems
administration tool. Using a Windows Graphical User Interface, Manager
provides an intuitive interface for installation, configuration and
subsequent moves, additions, and changes. As with all IP Office
applications, the Manager is multi-lingual and, coupled with the ability to
use the application both locally and remotely, it is possible for an
administrator to manage any of their IP Offices from any country using their
local language preference. Access to each IP Office is protected by
passwords and definable user rights. This allows Manager to operate
according to the individual administratorís level of expertise. The Manager
provides remote management facilities and off-line configuration.
Remote Hot Desking
The ability for a user on one IP Office
system to log into any telephone (analog, digital, or IP) on another IP
Office system within the Small Community Network.
Session Initiation Protocol trunks.
Tel: 0845 0 944 988 Fax: 0845 0 944 977